What information will the survey collect?
Your shipping address Your reward selection(s), if applicable Optional add-ons Shipping costs
Last updated: January 10, 2026 15:26
How long do I have to complete the survey?
Surveys will remain open for several weeks. We recommend completing it as soon as possible, but you’ll be able to update your responses until the survey is locked.
Last updated: January 10, 2026 15:27
Can I change my answers after submitting the survey?
Yes. You can edit your responses any time before the survey is locked. Once locked, changes may not be possible.
Last updated: January 10, 2026 15:28
What happens if I don’t complete the survey on time?
If you don’t complete the survey before it closes, we may be unable to guarantee delivery of your reward. Late responses may result in delayed shipping.
Last updated: January 10, 2026 15:28
Will I be charged in BackerKit?
You select paid add-ons Additional shipping is required No additional charges will occur without your confirmation.
Last updated: January 10, 2026 15:29
Is BackerKit required to receive my reward?
Yes. BackerKit is how we collect shipping info. shipping costs and fulfillment details. If you backed the project, completing the survey is required for us to send your reward.
Last updated: January 10, 2026 15:30
I didn’t receive my survey email — what should I do?
First, check your spam or promotions folder. If you still can’t find it, you’ll be able to access the survey directly through a link we’ll post in a Kickstarter update.
Last updated: January 10, 2026 15:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.